customers have (or even need) cell phones but they are perfectly willing to throw them out for the sake of doing businesses easier. 2 step verification has become pretty much the norm. Business wise, I have to keep my cell phone in my other hand while online paying bills because the need to enter codes is never-ending. Annoying, but I guess it does protect us????? Who even knows anymore. I think it's even worse knowing they DO know it and just don't care if they lose you as a customer. The big boys keep on getting bigger, they just don't really care about individual customers anymore. Sad
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