Posted by KillerSlacker on October 23, 2008, 10:48 am
76.71.79.171
okay, my complaint is that the management finds it IMPOSSIBLE to accommodate anyone of their employees. if you have committments or obligations, they ignore it and you have to work on days you needed to book off. or, randomly they pull you into a managers office (this really happened to me) to say that the language you use on the phone is too casual. as if i were making the company lose money because i say "awesome man" when my customer manages to fix their cell phone.
why is it that you can have 2-3 calls a day where someone wants to talk to your manager about how good a job you did to fix their issue and yet you can get fired for trivial reasons?
when i got fired these are the reasons they gave me (and keep in mind that i was meeting all the targets they asked of me - it's not hard or anything). they fired me for putting a customer on hold for 9 minutes because he needed something changed by customer service (i was in tech solutions) and i needed to talk to him after. so instead of just transferring him, i waited with him on hold and i was COACHED on that! i'm sorry, i didn't know that stats and targets are more important than the customer's issue being resolved. also, because their crappy time reporting webform didn't allow me to access it for a whole month before my login info was fixed i didn't report my hours for a long time and they literally gave me these 2 things as reasons for losing my job. ####ers.
and as others mentioned... the pay is a goddamn joke and they say you can move up in the company - horse shit. not in the call center you can't! there's a very limited upward momentum and there's a ceiling you'll hit really quick. also, Bell has the WORST service of all the big providers so far as i've seen.
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