Posted by Administrator on June 23, 2008, 11:15 am
Board Administrator

I had hoped to not have to continue exposing more of Kazuma's fraudulent actions, but since they just don't stop, here goes. I had a customer purchase a Mammoth over 6 weeks ago and when he received it there was substantial damage. This damage was claimed as $1037.00 by Kazuma. The machine was shipped back the same day, and the customer was informed that as soon as a claim was processed he would receive a new machine(this was per Charlene sales person from Naruto). Time went on and I kept checking back with Charlene to verify that the claim was processed and that the wheels were turning toward getting this resolved for this gentleman. She kept giving me a new story every time saying that she was waiting for Con-Way, or that Con-Way wouldn't give her a time. And all the while she would not give me any form of proof that anything had been filed, and Con-Way showed no record of any claim having ever been filed with them. This went on and on. I finally got Charlene cornered and pulled the fact that the claim number was the same as the PRO number. This at least got me on the right track with Con-Way and they began checking to find out where to go for me. They were very helpful and professional. They finally put me in touch with the claim rep over this case and he verified that a claim had been filed, but that they had been waiting for a follow up from Kazuma for quite some time. When I presented this information to Charlene, she got quite upset that I had been able to get this information. To shorten this story, I'll just jump to the end. I will be happy to post the times and dates and details of conversations for anyone interested. I had called Charlene many times over this specific situation, and she promised me that she would ship the machine to this gentleman as soon as the claim check from Con-Way cleared. Charlene called me this morning and told me that the claim had been processed and that the machine should ship. This was followed by a call back to say that they didn't have any machines and that they would just give back the money. Two problems here. First, they have promised a machine to this customer for six weeks, and second, probably the most important is that the price of these machines went up $500 during this 6 week period. So it is more profitable to hold a machine and sell it to make their money twice. Here is the kicker. After calling Charlene and discussing this with her and having her hang up on me after saying that this was not ethical, I called Jason. He said that this was not a problem, and that it was the customers fault because he had filed a claim when in fact there had been no damage to the machine. I asked him, why then did you file a $1037 damage claim with Con-Way? Wouldn't Con-Way like to know that there was no damage? Was this honest? He replied "this has nothing to do with you". Oh no? I think so, and it has everything to do with every Kazuma owner. I think that everyone should be concerned with this dishonest and highly unethical method of doing business. Jason has pushed me as far as I am willing. This is not all. I have more to write when I find the time. I am sickened by their ease of fraudulent and dishonest business practices. BEWARE!