Edited by board administrator January 24, 2015, 11:34 am
I find these to be so well versed and needed.
Therefore, I am going to post them here so everyone
will have a chance to review them occasionally.
I hope that Tamara doesn't mind me doing this but I believe
that she did an excellent job in helping us with the
great tips that she offered in her posts.
Posted by Tamara on December 15, 2013, 12:43 pm
It has been suggested that if there are issues that the buyer or seller should be publicly called out (sometimes referred to as "naming them and shaming them") I want to share a flip side to this.
As a seller the information I receive when a person pays me is private. So it would not be ok for me to post "Jane Doe aka "Dollhugxx" at 222 Lakewood Drive in Eugene, Oregon is a thief and a scammer. Beware!"
First of all, sharing an address is a privacy breach, secondly sharing a last name makes it easy enough to Google the person so sharing the last name would also be a breach of privacy. If some "kook" reads your post and then does something untoward towards Jane Doe, you can be sure to find a knock on your door for posting Jane Doe's personal information. (I bring this up because someone actually did this a few weeks ago in another forum and gave the buyer's name and address when they were angry over a transaction issue). The post was removed, but I wanted to share that even if someone encourages the information be posted, it could make you liable if you share it publicly.
Additionally, calling people names with negative adjectives could also be considered defamatory. You could state the details of a transaction but adding in negative descriptors like "thief" "scammer" or "liar" could be considered a defamation of character. You can state the facts without adding in your own personal opinions about the person's character.
Also, unless a doll board has a section for feedback a lot of them may not want detailed discussions about transactions on their doll boards (or "outing" anyone). Some dollboards like Pink Parlor and the Dollpages have a feedback section but many do not (it may prove to be a headache for the moderators).
Note: This is not directed at anyone specifically, I am just sharing information that is relative to feedback.
Also, in terms of "outing" someone, this doesn't always work for the following reasons...
Collectors go on various boards using different aliases and some never use their real names. I once posted about a "nightmare with shipping to an APO box". (It WAS a nightmare). I didn't name the buyer or even their ID but I did share the details of shipping to an APO and what went wrong. Other people joined the post and added their experiences (including some very good tips). A few people wrote me privately to ask the name of the person/USER ID. I shared that although my transaction didn't go well, theirs might go better if they did a few things differently. A few of the people who wrote me followed up and told me my advice helped them.
I later found out this same person who created so many problems for me, was operating on another forum under a DIFFERENT ID. Months later I find they were selling dolls and then not sending them (so buyers were out the dolls and out of their money) The seller as banned from that location, of course but people still had to contend with the problems and file claims. Even if I had of named the buyer it wouldn't have helped anyone since they were operating under a DIFFERENT ID on another forum.
So in the end, you can try to warn others from bad transactions with people but in reality there is no foolproof way to avoid them. And people can and DO change their names and user IDs not just on the dollboards - but on EBAY. So even if someone posted the person's user ID, if they saw it posted, they could just go in to EBAY and open a NEW ID.
I had someone that I blocked on EBAY and they bid 3 more times on my auctions using 3 different IDs. What really made me frustrated was I wouldn't know it was the same person until I invoiced them and saw their address. So they kept getting their bids through. It wasn't until after the auction was over that I found out it was the person I had blocked. I told EBAY to get them off my auctions, I don't know what they did but I haven't had any problems since.
I would also like to share that bad transactions don't occur just with "unknown strangers". I have bought and sold many dolls over the years and had wonderful transactions and made some wonderful friends. I have also had some very unpleasant transactions and some involved well known members of the doll community. People assume it is always strangers "out there" who have poor transactions but some very well known and sometimes well respected people (just like politicians) can have bad business ethics.
Keeping all this in mind, there are ways to protect yourself...
NDR - Protecting Yourself As A Seller/Buyer
Posted by TamaraEmail User on December 15, 2013, 12:51 pm, in reply to "NDR - Identifying Problem Buyers/Sellers"
1) Take good photos
2) Fully insure your packages for the value of the item
3) Add tracking to your packages
4) If something is highly valuable require a signature release (you will still be covered if the doll is insured and left on someone's porch, but it's a bummer if someone doesn't get their doll).
I had someone that I sent an expensive doll to and the delivery man delivered it to someone up the street accidentally (he left it on their porch). He came back to retrieve it and they lied and said it wasn't delivered there. I got a refund for the buyer but they would rather have had their doll.
5) Check references (you can't do this on EBAY since there is nothing but positive feedback for buyers)but you can do it on the dollboards. Also, please know you can call EBAY and report suspicious or poor behavior of buyers. (I've done it numerous times and it has helped protect me in the transaction).
6) Use regular not "gift" payments unless you know the person or feel comfortable doing so (payments marked as "gift" leave BOTH the buyer and seller without insurance on Paypal).
Note: If a seller insists on a "gift" payment and you aren't comfortable say so and ask for an alternate arrangement and they may agree (especially if you let them know the transaction won't be insured - not everyone knows this). If they insist they don't want to pay the Paypal fees and you really want the doll, another option is to go to the Paypal calculator online to figure out the fees, and just add the fees to your payment and pay via the "Regular" option. My experience has been most sellers request but don't demand "gift" payments. So feel free to work things out if you aren't comfortable.
There are some bad apples out there, but I have found that there are more good ones (fortunately) than bad
FOUND ON FLICKR BY SASURIN
Added by Inti on Jan. 24, 2015
I saw this about buying and selling & asked if I can
copy it and add it on our board and was given permission.
Thank you, Jo!
Here is the link:
When you get there, scroll down to see the guide under
The Guide to Being a Good Seller & Buyer
- In an effort to maintain happy and healthy BJD secondary market -
**Disclaimer: These are my personal opinions gained from personal experiences. I repeat, these are PERSONAL opinions! I do not mean to offend anybody. I just wish to bring the topic out in open for discussion, because I have experienced less than satisfactory transactions more often than ever recently, both as buyer and seller.**
The big part of this hobby depends on trading second hand goods around.
I have joined the BJD hobby since 2007, and have sold and bought in secondary market countless times.
Over the years, I have dealt with both amazing and shitty sellers and buyers, some were intentional and some were unintentional.
Having said that, I am not perfect either!
I have also made my share of mistakes too. I probably still make these mistakes without knowing.
From those experiences, I have learned so much.
Isn't that what life is all about, learning from mistakes?
The best we can do is to raise awareness about marketplace etiquettes, and hopefully we can enjoy this hobby even more pleasantly.
So, these are what I believe to be the guide to become a great seller and/or buyer.
A GUIDE TO BEING A GOOD SELLER:
1. Be aware of your responsibility as a seller. Whether you are selling your own products or used products by others, always remember that buyers are paying money to you, and it is your job to deliver good service and product.
2. Be responsive. It is ideal to send reply within 24 hours (or specify time frame). If you are too busy with everyday life to even reply to a message, you should re-consider selling stuff on the market. Because if you are that busy, you probably donít have time to ship items either.
3. Be punctual with shipping. It is ideal to ship item within 3 days after a confirmed payments (or specify time frame). I know sometimes life gets in the way unexpectedly, so the least you can do is to inform the buyer about why shipment has been delayed and exactly when you can deliver them.
4. Pack the item as secure as you can. For example, tape all corners of the envelope, bubble wrap the hands and feet separately, bubble wrap each ankles and wrists, bubble wrap fragile items, bubble wrap everything possible, and most importantly, provide extra cardboard box as a shipping box when shipping dolls!!!
You can find cardboards everywhere and make your own box, if you try a little.
Again, a buyer paid money to you, and it is your job to deliver the product safely.
5. Always provide insurance when shipping. If somehow this isnít possible, always ask buyers if they are okay shipping with no insurance. Without insurance, you should let them know the risks and that you will hold no responsibility on loss/damage during transit.
6. If buyer requests a refund and the item has not been shipped, just refund. The buyer may have good reason or may have not. Either way, it is not worth the trouble. You can always find another buyer.
7. Be honest. Provide all the little details about the products you are selling, such as damages, history, and any other information you know. You donít have to be afraid of not being able to sell the item, because there will always be somebody interested.
(FYI, the item could be in perfect condition and it is possible that no one express interest for a very long time. So the condition of the item is not always the selling factor.)
8. If the buyer is not happy about something, apologize. It does not matter if the problem was unintentional. The point here is, buyer is not happy about something you did. So, apologize sincerely, and provide a solution. If it cannot be fixed, explain why, and apologize.
9. Provide good product photos in good lighting. This will allow you to see condition of the item more clearly, and actually attract more potential buyers.
10. Being a seller requires a lot of work. If you are a lazy person, please reconsider.
A GUIDE TO BEING A GOOD BUYER:
1. Donít be so fickle. Know what you want before making payment to avoid headaches, troubles, and unpleasant experiences.
2. Be punctual with payment. If the payment will be delayed let the seller know about it.
3. Donít start layaway if you cannot make the payments. You will most likely end up losing money youíve already spent.
4. Read the product information carefully! If the information is not sufficient, make sure to ask questions that are important to you. Always remember that everyone has different standard of what is acceptable, so ask for extra photos in good lighting, if necessary.
5. Do not low-ball. It is okay to negotiate price if you think the item is over-priced or you had a reasonable budget in mind. However, know the market average and make suggestion accordingly. Often times, the seller is just an individual who wants to make back the money they spent on hobby. Be reasonable.
6. Provide correct shipping information. Do I even need to explain why?
7. Be responsive. If you placed an item on hold, let seller know even if you donít want the item anymore. Itís okay to say Ďno longer interestedí or if you Ďneed more time to think about ití. Donít leave them hanging.
8. Before leaving negative feedback, if you are unsatisfied with something, let the seller know in a respectful & reasonable manner. Most likely seller will provide compensation. The angry or passive-aggressive letters will not solve anything.
9. If you are happy with the transaction, it is always nice to hear them too!
10. Be respectful. Often times you are dealing with a real person who just wants to enjoy the hobby like you. Please consider their time and effort as well.
And last but not least, be nice!
This applies to everyone!
BJD community grew and flourished over the years but it is still quite a niche hobby.
So if you act like a jerk, somebody will remember you, and that somebody will also tell their friends about you, which creates drama, and no one likes sappy drama, and kind of kills the joy of this beautiful hobbyÖ yadda yadda.
We donít want that, do we?
Please leave comments if you want to add something to the list!
You can also share them if you agree!
I wish this serves useful to someone.
I hope this was either a good information for new comers or a good reminder to an existing members.
LET US ALL BE HAPPY DOLLY ^^